Shipping and Return Policy

Shipping Policy

Most purchases come with free shipping within the continental USA from the warehouse to you. Remote areas in army bases, islands, Puerto Rico, Hawaii, Alaska, etc may not be included. Please contact us for a freight quote before ordering to these areas. We have warehouses around the country to ensure that your products get to you as quickly as possible. Most orders processed by 3 PM EST typically ship the same day and orders received later ship within one (1) business day. Some items may take a little longer (approximately one to five business days or longer). Your products will be shipped through a standard parcel company, such as FedEx, USPS, or UPS. You should receive your order within one (1) to five (5) business days of shipping unless otherwise specified on the product page.

Return Policy

For www.derpees.com. If you are not happy with an item that you purchased then please Contact Us and provide details about the item you would like to return. We accept returns of products, within thirty (30) days of receipt, for exchange or refund. Items must be in unopened and unused condition and returns are subject to the exceptions listed below. Returns may be subject to a restocking fee and / or deduction of original shipping costs depending on the product. Products returned with damages due to improper packaging or use may be subject to an additional fee. Original shipping costs will be based on the actual cost to ship an item to you.

Return Shipping

We will pay the return shipping costs if you receive a defective item or the wrong item as a result of our error. If there is any other reason for an exchange, then you will be responsible for the return shipping costs.

Returns by Brand

These brands have exceptions to our return policy. Please note that this list of exceptions is subject to change.

Dukers: All sales are final and there are no returns if the product has been used. Returns or exchanges will not be accepted without prior authorization. All authorized returns must be shipped prepaid and are subject to a 25% restocking fee. Buyer is responsible for return shipping. Original shipping costs will be deducted from the refund.

Refund Policy

You will receive an be contacted by email or phone once we receive and inspect your return. We will also notify you of the status of your refund. Once your refund is processed then a credit will be applied to your credit card. Refunds can take up to 14 days to process.

Damaged / Missing / Lost Items – Common Carrier

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following within 1 business day:

Note it clearly on the delivery receipt before signing

Keep your copy of the delivery receipt

Keep the damaged packing materials for inspection

Provide pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Damaged / Missing / Lost items – Ground

Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 1 business day of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.

There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Item Condition

All products sold on this website are brand new and in original factory packaging. We do not sell any products that are used or refurbished.

Authorized Retailer and Product Warranties

Derpees LLC is an authorized retailer of all products sold on this website. Whenever you purchase a product through our website, it is covered by the full manufacturers warranty, unless used for Residential uses, then contact us for warranty if applicable to residential use.

Cancellation Policy

If you decide to cancel your order before it ships, then please Contact Us immediately. Some cancellations may be subject to a 5% transaction fee. Please contact us before purchasing to confirm cancellation policy. Your payment will be refunded within 1 – 2 business days to the payment method used to purchase the item.

If your order has already shipped then please follow the return policy.

Item Availability

We typically have accurate inventory counts, but there are rare occasions when a product is on back-order. If this is the case, then we will email you with the updated delivery date. We will also give you the option to continue with the updated shipping date or cancel your order. Please Contact Us before ordering an item if you would like to confirm the availability.

Image Color Policy

Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor.

Certain types of products, such as textiles and fabrics, are subject to dye lot variations inherent to their manufacturing process. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.

Image Policy

We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.

Product Information Policy

We try to provide the most accurate information on our products as possible. However, some information proves difficult or impossible to obtain. The product information may also refer to a different aspect of the product than expected. Additionally, manufacturing variability or changes may cause the actual product to be different than what is shown. Products, descriptions, specification sheets, certifications, etc. may also change without advance notice so unfortunately we cannot guarantee the accuracy of the information shown.

Sales Tax

You will not be charged a sales tax on your order.

All Refrigeration Equipment

All Cooking equipment

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